Exchange & Return

Exchange & return

We want you to love your shoes. Wrong size? Then an exchange is the fastest and easiest solution – and it's completely free.*

You register both exchanges and returns in our exchange and return portal, where you get a pre-paid shipping label.

Use the exchange and return portal for your country:
Norway retur.rotation.no · Denmark retur.rotation.dk · Finland return.rotation.fi · Spain return.rotation.es

Exchange – recommended

Why an exchange is the best choice:
It's completely free.*
It's the fastest way to the right size.
You keep the shoes you chose – just in a size that fits.

How to exchange:

1. Go to the exchange and return portal for your country (see the links above).
2. Enter your order number and the email address you used when you ordered.
3. Select “Exchange” and choose a new size or a different product.
4. Print or show the pre-paid shipping label, pack the item in its original box and send it.

We send your new item as soon as the return has been registered with us. Exchanges are free.*

*Separate terms may apply to sale items such as the End of Season sale, orders that don't qualify for free shipping, and similar campaigns. If you return an order that has already been exchanged, a return fee applies to all of the orders.

Tip:

Want your new item even faster? Place a new order yourself and enter the new order number as a comment in the portal. That way you avoid any return fee, and your new item is sent straight away.

Return – alternative

Would you rather have your money back? Use the same portal and select “Return”. You'll get a pre-paid shipping label there.

You have a 14-day right of withdrawal from the day you receive the item. We refund to the payment method you used, no later than 14 days after we have received your return.

Note: a return fee may apply depending on your country. It is shown in the portal and deducted from your refund.

Conditions:

The item must be unused and free of signs of wear, hair or odours.
Send the item in its original (undamaged) box, with tags, labels and all accessories, such as laces.
Feel free to try the item on a rug or carpet. You are responsible for any loss in value caused by handling beyond what is needed to examine the item.
Uncollected parcels are charged a fee covering shipping both ways.

Can't use the portal?

Contact us at hello@rotation.no or via the contact form before you send anything. We'll give you an address and arrange the exchange or return with you. Unfortunately we cannot accept parcels sent to any address without prior agreement.

Any questions?

Contact us at hello@rotation.no or via the contact form.